Cancellation, Refund & Replacement Policy and Terms & Conditions

BRAVE: Cancellation, Refund & Replacement Policy and Terms & Conditions CANCELLATION & REFUND POLICY Last updated: October 12, 2026 This policy explains how cancellations and refunds work for BRAVE devices and accessories sold by Navabrava Technologies Private Limited ("BRAVE", "we", "us"). It should be read with our Replacement Policy, Warranty & Service Policy.

1. Where This Policy Applies This policy applies exclusively to purchases made directly through the official BRAVE website. Order cancellations, returns, and refunds for such purchases shall be governed by the terms and conditions set out in this policy. Orders placed through third-party marketplaces, online platforms, or other retailers are not covered by this policy and shall be subject to the respective seller's or platform's applicable terms and conditions.
2. Order Cancellation • Before Dispatch: Customers may cancel an order before it is dispatched by using the cancellation option available on the BRAVE platform or by contacting BRAVE's customer support. A full refund of the amount paid will be initiated for eligible cancellations. • After Dispatch: Once an order has been dispatched, it cannot be cancelled through the standard cancellation process. Customers who no longer wish to receive the product may refuse delivery. The shipment will be returned to BRAVE, and the refund will be initiated once the returned product is received and processed at BRAVE's designated warehouse. Any applicable return shipping charges will be borne by the customer only where permitted by applicable law and disclosed terms. • Cancellation by BRAVE: BRAVE reserves the right to cancel an order due to reasons including product unavailability, pricing or listing errors, delivery restrictions, payment failures, suspected fraudulent activity, or other legitimate operational reasons. In such cases, any amount paid by the customer will be refunded in full. • Failed Delivery: If delivery attempts are unsuccessful due to an incorrect or incomplete address, the customer's unavailability, or other circumstances preventing delivery, the shipment may be returned to BRAVE and the order may be cancelled. Any applicable return shipping charges will be borne by the customer only where permitted by applicable law and disclosed terms. • Refund Processing: For eligible order cancellations initiated by the customer or BRAVE, refunds will be processed to the original payment method. The time taken for the refund to reflect in the customer's account will depend on the applicable payment gateway and banking processing timelines.
3. Returns and Refunds After Delivery BRAVE devices and accessories are electronic products. Once delivered, they are not eligible for return or a refund of the price paidWe will, however, help you in the following cases: • Damaged, Defective, or Incorrect Products: If the product delivered is damaged, defective, or incorrect, the customer must notify BRAVE within 48 hours of delivery and provide reasonable supporting evidence, including photographs where requested, in accordance with the Warranty clause of the Terms and Conditions. • Return Request Timeline: The customer must submit a formal return request within 7 days of delivery. This period represents the maximum timeframe for completing the return process and does not extend the 48-hour reporting requirement applicable to damaged or defective. BRAVE reserves the right to inspect or assess the returned product, or arrange for an inspection through an authorised service centre or service partner, before approving a replacement, repair, refund, or any other applicable remedy, subject to this Refund and Return Policy and applicable law. Customers are advised to inspect the product and its packaging immediately upon delivery. If the package appears visibly damaged, tampered with, opened, or otherwise compromised, the customer should refuse delivery or notify BRAVE as soon as reasonably practicable, providing supporting photographs wherever applicable. • Replacement not possible: If we cannot provide an replacement for an eligible device, we will refund the amount you paid. • Warranty issues: Defects that appear after a 7 day period are covered by our Warranty & Service Policy (repair or replacement during the 12-month warranty period), not by this refund policy. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable law.
4. Refund Process and Timelines • Approval: Refunds are processed after the cancelled order, returned shipment or returned product has been received and verified. • Mode: Refunds are made to the original payment method. Cash on delivery orders are refunded to a bank account or UPI ID you provide. • Timeline: We aim to initiate the refund within [7 to 10 business days] of approval. After that, your bank, card issuer or payment provider may take additional time to show the credit. • Marketplace orders: For orders placed on Flipkart, Amazon or another marketplace, the refund is issued by that marketplace under its own timelines. • Not refundable: Convenience fees, gift-wrap charges and shipping charges already incurred, except where the order is cancelled by us or the product is defective, damaged or wrong.
5. How to Reach Us For cancellation, refund or replacement help, contact BRAVE Care on WhatsApp or phone at +91 7259547831 (Monday to Saturday, 10 AM to 7 PM IST) or email: support@navabrava.com. Please keep your order ID, invoice, device model and serial number ready. REPLACEMENT POLICY Last updated: October 12, 2026 This policy explains when and how BRAVE replaces a device or accessory. Replacement is separate from the 12-month warranty, which is described in the BRAVE Warranty & Service Policy.
6. When You Are Eligible for a Replacement You may request a replacement of a BRAVE device or accessory in these cases: • Defective or damaged on delivery: The product has a manufacturing defect or physical damage that existed on delivery, and you report it within 48 hours of delivery. • Wrong or incomplete product: You received a different model or colour from the one you ordered, or an in-box accessory is missing, and you report it within 48 hours of delivery. All requests are subject to verification by BRAVE Care or an authorized service centre.
7. What You Need to Provide • Device model and serial number (Settings, System, About Device, or the sticker on the back of the device or the box). • Original purchase invoice. • Your full address and PIN code. • A clear description of the issue, with photos or a video (and an unboxing video for damage, wrong item or missing item claims would be helpful).
8. How to Request a Replacement
9. Contact BRAVE Care on WhatsApp or phone at +917259547831, or email support@navabrava.com, with the details above.
10. BRAVE Care may run a remote check or ask for more information. If the issue is confirmed, we will approve the replacement.
11. We will arrange pickup of the product, or ask you to submit it at the nearest authorized service centre, depending on the case. Please hand over the full package: the device, charger, cable, keyboard, stylus, box and all other in-box items.
12. After we receive and inspect the product, we will dispatch the replacement unit. We aim to dispatch within 3 business days post verification and availability of the unit.
13. Conditions for Replacement • The product must be returned with its original packaging, all in-box accessories and the original invoice. • The serial number, stickers and seals must be intact. • The product must not show physical, liquid or impact damage that occurred after delivery. • The product must not have been opened, repaired, modified or rooted by anyone other than BRAVE or an authorized service center.
14. When a Replacement Will Not Be Provided • The issue is caused by physical or water damage, misuse, improper handling, unauthorized repair or modification, or use of non-BRAVE-certified components. • The product shows cosmetic damage, screen damage or wear and tear that happened after delivery. • The request is made after the reporting period and the expiry of the request for return period is outside the scope of this policy. Such issues are handled under the Warranty & Service Policy. • Required items, packaging or the invoice are missing, or the serial number has been removed or tampered with.
15. Refund If We Cannot Replace Replacement is our remedy for eligible defective and wrong products. If we cannot supply a replacement unit, we will refund the amount you paid as described in our Cancellation & Refund Policy.
16. Warranty on the Replacement Unit If we replace within the first [30] days: your replacement gets a fresh 12-month warranty from its delivery date. If we replace later: the replacement carries the longer of the remaining warranty or [6] months. We will register the new serial number against your account and mark the old one as returned. TERMS & CONDITIONS Last updated: October 12, 2026
17. Introduction and Acceptance These Terms & Conditions ("Terms") govern your access to and use of the website www.brave.tech and any related pages, content and support services (the "Website"), and your purchase and use of BRAVE devices and accessories. The Website is operated by Navabrava Technologies Private Limited (CIN U46511KA2024PTC194558), with its registered office at 91 Springboard Business Hub Pvt Ltd, Gopala Krishna Complex, No. 45/3 Residency Road, MG Road, Richmond Town, Bengaluru, Karnataka 560025, India ("BRAVE", "we", "us" or "our"). By accessing the website or buying our products, you agree to these Terms, our Privacy Policy, Cancellation & Refund Policy, Replacement Policy and Warranty & Service Policy. If you do not agree, please do not use the website. This is an electronic record under the Information Technology Act, 2000 and does not require a physical or digital signature.
18. Eligibility You must be at least 18 years old and legally capable of entering into a binding contract under Indian law to buy products or use the Website for transactions. If you are under 18, you may use the Website only under the supervision of a parent or guardian.
19. Use of the Website You agree to use the Website only for lawful purposes. You must not: • Violate any law or the rights of others. • Attempt to gain unauthorized access to the Website, our systems or other users' data. • Introduce viruses, malware or harmful code, or interfere with the working of the Website. • Scrape, copy or reproduce Website content for commercial use without our written permission. • Submit false, misleading or fraudulent information, including false warranty or replacement claims. • Impersonate any person or misrepresent your relationship with BRAVE. We may suspend or restrict access to the Website if we reasonably believe these Terms have been breached.
20. Product Information We try to keep product descriptions, specifications, images and prices on the Website accurate. Product images are for illustration, and actual colours may vary slightly because of screen settings. Features, specifications, accessories and software may change without prior notice as products and updates evolve. Information on the Website does not constitute an offer capable of acceptance until an order is accepted.
21. Order Placement To place an order, browse the BRAVE website, select the desired products, add them to your shopping cart, and proceed to checkout using your login credentials and preferred payment method. The order will be shipped to the delivery address provided at checkout. Upon successful order placement, you will receive an order confirmation communication. Once your order has been processed and dispatched, BRAVE will share a shipping confirmation along with the applicable shipment and tracking details .
22. Order Acceptance and Cancellation BRAVE reserves the right to refuse or cancel any order at its sole discretion, subject to applicable law. Upon receiving an order, the customer will be sent an order acknowledgement via email. Such acknowledgement does not constitute acceptance of the order or create a binding contract between the customer and BRAVE. The Company reserves the right to accept or reject an order after it has been placed. If an order is cancelled after payment has been received, the amount paid shall be refunded to the original payment method, subject to applicable processing timelines. Without limiting the above, BRAVE may refuse, reject, restrict, or cancel an order in circumstances including, but not limited to, the following: • The product is unavailable or out of stock. • The product has been discontinued. • There are errors in pricing, product descriptions, or other published information. • The billing or shipping information provided is invalid, incomplete, or cannot be verified. • Payment authorisation fails or is declined. • The transaction is suspected to be fraudulent, unauthorised, or unlawful. • The order appears to be intended for commercial resale or involves bulk purchases. • Multiple orders are placed using the same account, email address, mobile number, payment method, or delivery address, which, in the Company's reasonable opinion, indicate misuse of the website. • Processing the order may violate applicable law, these Terms and Conditions, or any applicable Company policy.
23. Order Cancellation Customers may cancel their orders at any time before dispatch. Once an order has been dispatched and is out for delivery, cancellation will no longer be permitted and will be governed by the cancellation policy. For orders cancelled before dispatch, any payment received shall be refunded in accordance with BRAVE's Refund and Return Policy. BRAVE reserves the right to cancel an order in certain circumstances, including product unavailability or pricing errors. In such cases, the customer will be notified, and a full refund shall be initiated to the original payment method. For Cash on Delivery (COD) orders or refunds processed manually, BRAVE may undertake customer identity verification in accordance with applicable law and its Privacy Policy.
24. Pricing and Promotional Offers In the event of a material error in pricing or promotional offers, BRAVE shall not be bound by the incorrect price unless a purchase contract has already been concluded. If such an error is identified before the order is confirmed, BRAVE reserves the right to inform the customer of the corrected price or cancel the order. All prices displayed on the BRAVE website shall be in Indian Rupees (INR) and inclusive of applicable taxes, unless expressly stated otherwise. Promotional offers, discounts, coupons, and other benefits shall be subject to their respective terms and conditions and may not be combined with other offers unless expressly permitted by BRAVE. BRAVE reserves the right to revise or withdraw product prices, promotional offers, discounts, product specifications, or product availability at any time without prior notice. Such changes shall not affect orders already accepted by BRAVE.
25. Modes of Payment BRAVE accepts the following payment methods through its official website: • Net Banking • Debit and Credit Cards • EMI • UPI • Digital Wallets Customers are advised to review the applicable terms and conditions of the respective payment service providers before selecting a payment method. BRAVE reserves the right to verify and authorise payment transactions before accepting an order. Where reasonably necessary for fraud prevention, security, or regulatory compliance, BRAVE may request additional information or documents to verify the customer's identity or the payment method used. Failure to provide the requested information may result in delays, rejection, or cancellation of the order. All payment information provided by customers shall be processed through secure payment mechanisms and handled in accordance with BRAVE's Privacy Policy and applicable laws. BRAVE does not store complete debit or credit card details or other sensitive payment credentials, except where necessary for transaction processing or as permitted by applicable law.
26. Shipping and Delivery All orders placed through the official BRAVE (Navabrava Technologies Private Limited) website shall be shipped through BRAVE's authorised logistics partners to the delivery address provided by the customer at checkout. BRAVE shall not be responsible for delivery delays arising from incorrect or incomplete address details provided by the customer. Deliveries shall be made only to serviceable locations within India. The stated delivery timelines are estimates and may vary depending on product availability, delivery location, logistics constraints, public holidays, force majeure events, or other circumstances beyond BRAVE's reasonable control. Customers can track their orders through their account on the BRAVE website. For assistance with shipping or delivery, customers may contact BRAVE's customer support team through the contact details provided on the official website. Delivery Timeline: The standard delivery timeline is 5–7 working days from the date of dispatch, subject to the factors mentioned above. Risk of Loss or Damage: The risk of loss or damage to a product shall transfer to the customer once the customer or a person authorised by the customer takes physical possession of the product. Customers are advised to inspect the package immediately upon delivery. If the packaging appears damaged, tampered with, or compromised, or if an incorrect product has been delivered, the customer should refuse delivery where possible or promptly notify BRAVE's customer support team, providing relevant details and photographs where reasonably required. Any claim relating to a damaged, defective, missing, or incorrect product must be reported to BRAVE within 48 hours of delivery. BRAVE reserves the right to verify the claim before providing a replacement, refund, or other appropriate remedy, in accordance with this policy and applicable law. Warranty and Product Issues If a product delivered to the customer is damaged, defective, missing any accessories, or differs from the product ordered, the customer must notify BRAVE's customer support team within 48 hours of delivery and provide reasonable supporting evidence, including photographs or videos where requested. Following verification of the claim, BRAVE may provide an appropriate remedy, including repair, replacement, refund, reverse pickup, or other suitable assistance, in accordance with its applicable policies and applicable law. Following the initial 48-hour delivery inspection period, eligible products shall be covered by the applicable manufacturer's standard warranty, where such warranty is provided with the product. Manufacturing defects, technical malfunctions, and operational issues arising during the applicable warranty period shall be addressed in accordance with the terms and conditions of the relevant manufacturer's warranty. Customers may be required to contact an authorised service centre and follow the prescribed warranty claim procedure. Where applicable under the manufacturer's warranty terms, customers may also be responsible for transporting the product to the authorised service centre. Nothing in this section shall exclude, restrict, or limit any statutory rights or remedies available to consumers under applicable law.
27. Warranty, Registration and Service BRAVE devices carry a limited warranty described in the BRAVE Warranty & Service Policy. To use the warranty, you should register your product within 20 days of purchase and keep your original invoice. Warranty service is provided only in India and only for products bought from Authorized Channels.
28. Intellectual Property The Website, its design, text, graphics, logos, product names (including "BRAVE", "Brave Ark" and "BRAVESHIELD"), software and other content belong to Navabrava Technologies Private Limited or its licensors and are protected by Indian and international intellectual property laws. You may view and print website content for personal, non-commercial use. You may not copy, modify, distribute, sell or create derivative works from it, or use our names and logos, without our prior written consent.
29. Feedback and Submissions If you send us feedback, suggestions or other content, you grant BRAVE a non-exclusive, royalty-free, worldwide, perpetual license to use it to improve our products and services, without obligation to you. You confirm that you have the right to share it and that it does not infringe anyone's rights.
30. Third-Party Links The Website may contain links to third-party websites, such as online marketplaces, social media pages and messaging services. We do not control or endorse these sites and are not responsible for their content, policies or practices. Your use of them is at your own risk and subject to their terms.
31. Disclaimer of Warranties The Website and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we do not warrant that the website will be uninterrupted, error-free or free of harmful components. Product warranties are limited to those expressly stated in our Warranty & Service Policy. Except as stated there, and except as required by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.
32. Limitation of Liability To the maximum extent permitted by law, BRAVE and its directors, employees and partners are not liable for any indirect, incidental, special or consequential loss, including loss of data, profits or business, arising from your use of the Website or products. Our total liability for any claim relating to a product will not exceed the amount you paid for that product. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer. You are responsible for backing up your data before any repair, replacement or software update.
33. Indemnity You agree to indemnify BRAVE against claims, losses and expenses, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Website, or your violation of any law or third-party right.
34. Privacy We handle your personal data as described in our Privacy Policy, which forms part of these Terms.
35. Electronic Communications By using the Website or contacting us, you agree that we may communicate with you electronically, including by email, phone, SMS and WhatsApp, for service and support purposes. Promotional messages are sent only with your consent, and you may opt out at any time.
36. Force Majeure BRAVE is not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, riots, strikes, government action, power or network failures, and supply chain or logistics disruption.
37. Changes to These Terms We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date and will apply from the date of posting. Continued use of the Website after that date means you accept the changes.
38. Governing Law and Jurisdiction These Terms are governed by the laws of India. Subject to your rights under consumer protection laws, including the right to approach a Consumer Commission, the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from these Terms or your use of the Website.
39. General • Severability: If any provision of these Terms is held invalid, the rest remains in effect. • No waiver: Our failure to enforce any right is not a waiver of that right. • Entire agreement: These Terms, together with the policies referred to in them, are the entire agreement between you and BRAVE about the Website. • Assignment: You may not transfer your rights under these Terms without our consent. We may assign ours in connection with a merger, acquisition or sale of assets.
40. Grievance Officer and Contact In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, grievances may be addressed to our Grievance Officer: • Name and designation: Devika Bajpai • Email: devika.bajpai@navabrava.com • BRAVE Care: 8310563424 (Monday to Saturday, 10 AM to 7 PM IST) • Address: Navabrava Technologies Private Limited, 91 Springboard Business Hub Pvt Ltd, Gopala Krishna Complex, No. 45/3 Residency Road, MG Road, Richmond Town, Bengaluru, Karnataka 560025, India We will acknowledge grievances within 48 hours and aim to resolve them within one month of receipt, or within the time required by law.